You Printed Limited

Shipping Rates

FREE SHIPPING

Delivery is free for all orders below £12.00 in value to the UK. Orders will be sent by Royal Mail 1st Class Post.

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

UK Standard Delivery

Royal Mail 1st Class Post is charged at £3.50 for orders over the value of £12.00.

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

UK Mainland Courier Delivery

APC Streetwise Courier. £6.80

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon. This courier service requires a signature on delivery and orders are only despatched Mon - Fri. 

UK Life Size Cut Out Delivery

Please allow 3 working days for your cut out to be manufactured before it is despatched. £8.40 This courier service requires a signature on delivery and orders are only despatched Mon - Fri. 

Saturday Special Delivery

Royal Mail pre 13:00.  £12.00

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon. This service requires a signature on delivery. 

 

European Courier Delivery including Northern Ireland

(UPS or TNT) £22.00

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

International Airmail

£6.50

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

Rest of the World Courier Delivery

(UPS or TNT) £35.00

Please Note: all personalised products take 2 working days to manufacture before they are despatched. Stock/Celebrity Masks are despatched on the same working day if ordered before 12 noon.

  • Please allow 2 working days for personalised orders to be despatched. All stock Celebrity and Character designs are despatched on the same working day if ordered before 12:00 GMT.
  • International rates are subject to change depending on location and size of your order.  We will contact you if there is a discrepancy in your shipping bill.
  • Bank Holidays do not count as a working day.
  • PLEASE CALL US ON 01926 814292 if you would like to discuss your order delivery date.

 

Returns and Cancellations

In the unlikely event that you are unhappy with your purchase we offer a no quibble return policy on our goods. Excludes tailor made masks and all made to order items. Mask-arade works closely with it's customers to ensure that everything we produce is a successful product. Our customers always come first.

 

 

Right to Cancel

At Mask-arade, customer service is our highest priority, once you have placed an order with us we move as fast as possible to get your order made to order and/or despatched in time. If you have ordered a personalised item, we start producing it straight away. Because of the fast turnaround we strive for, we can only accept cancellations within 1 hour of your order being placed. Our working hours are Monday to Friday 9am to 5pm. Ideally, you should contact us as soon as possible via telephone +44 (0) 1926 814292 or email info@mask-arade.com if you wish to cancel your order.

We are all human and we know that things can change and so we will always do our very best to help you with anything to do with a Mask-arade product. Unfortunately, if your order has been manufactured or despatched already, we cannot accept any cancellation and your goods will be received as ordered.


Your Statutory Rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact get help from Citizens Advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf.

Citizens Advice
0345 404 0506 
0345 404 0505 (Welsh language) 

Find out about call charges here

 

 

Christmas Holiday Period

Please note that Mask-arade is closed from Saturday 21st December to January 2nd 2019.  Orders placed after December 20th will not be processed until January 2nd 2019, so please bear this in mind when ordering. 

 

 

Stag and Hen Party Masks

 

Contact Us

You Printed Limited
Albion House
Unit 5C Southfield Road
Kineton Road Industrial Estate
Southam
Warwickshire
CV47 0FB
Telephone: 01926 814 292
Email: info@mask-arade.com

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